Terms & Conditions

Last updated: June 25, 2026

These Terms and Conditions (the “Terms”) govern your access to and use of completevssantivirus.com and the products, software licenses, and services (the “Services”) offered by Complete VSS Antivirus, a service of Veralake LLC. By using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years of age and able to enter into a binding contract to purchase or use the Services.

2. Digital delivery

All digital products, software licenses, and license keys are delivered immediately upon purchase to the email address provided at checkout. No physical products are shipped. Professional services (consultations, reviews, advisory sessions) are scheduled within 2 business days of purchase.

3. Billing descriptor

Charges from purchases made through our checkout may appear on your bank or card statement under the billing descriptor Complete VSS AV.

4. Products and pricing (month-to-month)

Unless otherwise noted, prices are in U.S. dollars. All software subscription licenses are billed monthly (every 30 days). There is no annual, yearly, or 3-month billing option.

  • Complete VSS Antivirus Pro — Basic (1 device): $15.95 per month; Pro (3 devices): $29.95 per month; Family (5 devices): $39.95 per month.
  • Basic Virus Scanner — Single (1 device): $9.95 per month.
  • Essential Antivirus — Personal (1 device): $15.95 per month.
  • Advanced Threat Protection — Standard (1 device): $29.95 per month.
  • Private VPN — Personal (3 devices): $39.95 per month; Family (6 devices): $49.95 per month.
  • Complete Device Security — Standard (3 devices): $59.95 per month; Premium (5 devices): $79.95 per month.
  • Family Internet Shield — Family (5 devices): $69.95 per month.
  • Family Internet Shield Extended — Extended Family (10 devices): $99.95 per month.
  • Business Endpoint Protection — Team (10 devices): $79.95 per month; Business (25 devices): $149.95 per month.
  • Email Guard — Personal (5 devices): $89.95 per month; Business (25 devices): $159.95 per month.
  • Web Safety Plus — Standard (5 devices): $101.95 per month; Premium (10 devices): $149.95 per month.
  • Cloud Backup Vault — Personal (3 devices): $151.25 per month; Business (up to 999 devices): $249.95 per month.
  • Ultimate Enterprise Defense — Enterprise (up to 999 devices): $222.22 per month.
  • Home Firewall Setup — starting at $89.95 one-time (network setup service).
  • Website Security Review — starting at $101.95 one-time (audit service).
  • Expert Security Consultation — starting at $151.25 one-time (consultation service).
  • CTO Security Advisory — $222.22 one-time (strategy session).
  • Comprehensive Security Consultation — $171.25 one-time (consultation service).
  • Premier Security Advisory — $264.22 one-time (strategy session).
  • Security Quick Scan — $1.00 (one-time digital diagnostic).
  • Scam Defense Kit — $2.95 (one-time digital guide).
  • Browser Privacy Cleaner — $3.95 (one-time digital download).
  • PC Security Checkup — $4.95 (one-time digital diagnostic).
  • Digital Fortress — $19.97 (one-time digital ebook).
  • IT Security Online Course — $219.95 one-time (online course).
  • Office Hours (3 Sessions) — $27 one-time (3 live office-hour sessions for course participants).
  • Office Hours (Single Session) — $17 one-time (1 live office-hour session for course participants).
  • MDR Consultation — $199.95 (one-time professional service).

5. Subscriptions, renewals, and taxes

Software subscription licenses renew automatically every 30 days at the then-current rate unless you cancel before the next billing date. By completing checkout for a subscription product, you authorize Complete VSS Antivirus to charge your payment method monthly until you cancel.

You will receive an electronic notification 5 to 7 days prior to each recurring transaction and a receipt after each successful transaction.

Prices may change on renewal; we will provide notice before any material price change. Taxes are your responsibility unless we are required by law to collect them.

5.1. Monthly recurring order terms

The following terms apply to each subscription software product:

  • By placing your monthly recurring order of Complete VSS Antivirus Pro (Basic — 1 device), you will be charged $15.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Complete VSS Antivirus Pro (Pro — 3 devices), you will be charged $29.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Complete VSS Antivirus Pro (Family — 5 devices), you will be charged $39.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Basic Virus Scanner, you will be charged $9.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Essential Antivirus, you will be charged $15.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Advanced Threat Protection, you will be charged $29.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Complete Device Security (Standard — 3 devices), you will be charged $59.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Complete Device Security (Premium — 5 devices), you will be charged $79.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Family Internet Shield, you will be charged $69.95 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.
  • By placing your monthly recurring order of Ultimate Enterprise Defense, you will be charged $222.22 Now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and receipt after each successful transaction.

For any other subscription tier or product, the checkout page displays the exact product name and price before you submit your order using the same monthly recurring language.

5.2. Easy cancellation

You may cancel your monthly subscription at any time to immediately halt future recurring charges. Visit our Easy Cancel page, email support@completevssantivirus.com, or call 833-404-5235.

6. Refund and cancellation policy

6.1. Refund window

Refunds are accepted up to 30 days from the date of purchase for eligible products and services. Contact us within that window for a full refund of your initial charge if you are not satisfied.

6.2. Subscription products

Subscription software licenses carry a 30-day full-refund guarantee on your initial subscription purchase. After the 30-day window, renewal charges are non-refundable, but you may cancel before the next billing date to stop future monthly charges. Your subscription remains active through the end of the current 30-day billing period after cancellation.

6.3. One-time purchases and services

One-time digital products and professional services also carry a 30-day full-refund guarantee from the date of purchase, provided the product has not been substantially used.

6.4. How to request a refund or cancel

To request a refund or cancel a subscription, email support@completevssantivirus.com or call 833-404-5235. You may also use our Easy Cancel page.

7. Disclaimers and limitation of liability

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Complete VSS Antivirus and Veralake LLC disclaim all warranties and limit liability to the amount you paid in the 12 months preceding any claim.

8. Governing law

These Terms are governed by the laws of the State of Wyoming, United States.

9. Contact

Complete VSS Antivirus Veralake LLC 85 Willard Wood Run, Benson, NC 27504 Email: support@completevssantivirus.com Phone: 833-404-5235